Frequently Asked Questions

How long will it take for me to receive my order?

Orders are processed and shipped within 2-3 working days and sent through DPD Local next day delivery, these time frames exclude weekends and bank holidays. This may vary dependant on stock and demand.

All orders are processed on a first come first served basis. If we cannot complete your order, we will contact you.

How long had Claudia.C been trading for?

Claudia.C has been trading since October 1994.

What is Your returns Policy
  1. Any Damages or shortages must be reported upon receipt of delivery via text, email or Whatsapp immediately & damaged cartons to be signed for as damaged by the carrier.
  2. Returns will not be credited unless first agreed.
  3. A GRN (Goods Returns Number) must accompany the goods. No Returns will be accepted without this.
  4. It is the responsibility of the customer to insure returns are delivered back to us successfully and with a GRN.
  5. All agreed returns must be returned within 14 days of delivery and within 7 days of receiving a GRN, failure to do so will invalidate the GRN number and your goods will not be credited.
What payment methods do you accept?

We accept PayPal and all major credit cards. We do not provide a payment on delivery service.

What delivery service do you use?

All orders are dispatched through DPD Local. To find out more about this service, visit their website here.

Can I track my order?

Orders can be tracked through the DPD Local website. Your consignment number will be provided shortly after your order has been dispatched.

What is the minimum order?

There is a minimum order of 1 pack. Pack quantity varies depending on size, style and colour.

Why can't I see any products on your site?

In order to view any products or prices on our website you need to sign up for a trade account first.

We do this to ensure our trade account customers get the very best deals in the latest lines before anyone else.